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Our Return & Refund Commitment

At DEDE Glow Care, we want you to love your purchase. However, due to the nature of our natural personal care products and for hygiene reasons, we maintain a specific policy regarding returns and refunds.

1. Returns and Exchanges

• Personal Care Products: For health and safety reasons, we do not accept returns or exchanges for opened or used products (e.g., hair lotions, serums, oils).

• Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will gladly arrange a replacement at no extra shipping cost.

2. Refund Process (COD Orders) Since we exclusively offer Cash on Delivery, refunds are processed as follows:

• Store Credit: We can issue a digital voucher for the amount paid to be used for your next purchase.

• Exchange: We can exchange the damaged item for a new one through our delivery partner.

• Direct Refund: In specific cases, a bank transfer or digital wallet refund may be arranged after the returned item is inspected by our team.

3. Cancellation Policy You may cancel your order at any time before it has been dispatched. Once the order is with our courier, it cannot be canceled.

4. Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).

5. Contact Us If you have any questions about your order or our policy, please reach out to us via our Contact Us page.